We value our customers and are committed to maintaining a transparent and fair refund process. Due to the nature of our products and for health, hygiene, and safety reasons, all sales are considered final once an order has been shipped.

For safety and personal hygiene purposes, we do not accept returns or exchanges on intimate or personal-use products that have been opened or used. This policy is in place to protect all customers and to ensure the integrity and safety of our products.

A refund or replacement may be considered only under the following circumstances:

In such cases, customers must contact our support team within 48 hours of delivery and provide clear photos or videos showing the issue. Requests submitted after this timeframe may not be eligible for review.

If a product remains unopened, unused, and in its original sealed packaging, a return request may be reviewed on a case-by-case basis. Approval is not guaranteed and is subject to inspection once the item is received.

If a refund is approved, it will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider and financial institution.

Shipping and handling fees are non-refundable unless the error occurred on our end, such as receiving a damaged, defective, or incorrect item.

If you have any questions regarding refunds, returns, or order issues, please contact our customer support team. We are committed to addressing concerns promptly and professionally.